Friday, July 10, 2009

United Airlines Broke His Guitar; So He Kept His Promise

Dave Carroll from the band Sons Of Maxwell wrote this song after he had his guitar broken on a United flight.

"I promised the last person to finally say “no” to compensation($3500 guitar) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise."

Since being posted Monday, the video has received nearly a million and a half views. One of those views came from United Airlines, who this week released the following statement:

"This has struck has a chord with us. We are in conversations with one another to make what happened right, and while we mutually agree that this should have been fixed much sooner, Dave Carroll’s excellent video provides United with a unique learning opportunity that we would like to use for training purposes to ensure all customers receive better service from us."

Damn, as a guy that travels with his guitar. I will not be traveling on United!!

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